Chase online appears to be experiencing some unscheduled downtime again, despite what their website says. I just received this from a reader:
Online Banking for Chase customers has been disrupted, again, for the second time in as many weeks.
This outage has been ongoing for well over two hours thus far.
No previous mention of this outage was posted on Chase.com’s main page and no e-mail was sent to Chase Online’s customer base informing them of any “scheduled maintenance.”
Interestingly, the notification message at https://chaseonline.chase.com has changed during this outage to try and classify this OUTAGE as “scheduled maintenance.”
Funny, you can only contact Chase’s online customer service by first LOGGING INTO YOUR ACCOUNT. This activity is instantly greeted with the same “This website is temporarily unavailable” page.
I have e-mailed the editors over at The Wall Street Journal. We’ll see if they decide to pick-up this story and run with it or if they let Chase’s flack tell them it was a planned outage for “system maintenance.”
How long will this Outage last? Will this continue into normal business hours tomorrow? How long will Chase customers be inconvenienced this time? Does Chase care? Do Chase’s shareholders care?
According to our reader, this started around 6 pm Pacific time on a weekday, a highly unlikely time for a scheduled maintenance. Once again Chase is not giving us the straight story.
Update 11:50 pm. According to comments we’ve received, Chase was down as early as 4 pm, making this about an 8 hour unscheduled outage so far. The image on Chase’s website (see above) claims this is due to “scheduled maintenance” but the image itself is called “defaultHomeOutageImage.gif”. Looks like the Chase website developers are a little more honest than they should have been.
out·age noun \ˈau-tij\
Update 6:00 am PST: They have now been down for 14 hours. At around 12:30 am PST, probably realizing that their claim that online banking was down for scheduled maintenance strained even the remotest credibility, they changed their site to admit that it was not a scheduled outage.
So far none of the mainstream news is reporting on this outage.
Update 7:00 am PST: I’m seeing reports from Twitter (through Google updates) and Twitter that Chase’s iPhone app is not working as well and telephone banking is also down. A recent tweet claims their online banking has been down for over 24 hours. Also seeing reports that online payments are down, so if you had anything scheduled to be paid, it is not going out. I would be sure and check that things scheduled for today get processed properly.