Chase Bank, on Legacy and Coit. Wanted to deposit a check + cash + coin so that my balance is at an even amount . A quarter was rejected because it was "dirty" WTF! The teller just was not happy to accepts coins and wanted to give attitude. I always have a Bank deposit slip filled out and ready so that everything can be done as fast as possible since now they do not allow deposits just by debit card. Come back with a "clean" quarter. Asked to fill out another deposit slip for the coin .

After their piss poor service left and called their CHASE EXECUTIVE LINE apparently the top management to report to. Lady hesistantly listened to my complaint and that was the end.

Chase Bank on Legacy and Coit. After depositing asked teller if she wouldn't mind faxing something for me, I've done this many times before Chase took over WAMU and fired a VERY large number of the old wamu staff. I've seen customers have faxes processed in this bank with no problem. Teller told me no, same teller from the first incident with the quarter. Manager told me no as well.

Left, called other branches to make sure whether they would process faxes for their customers , each branch said yes. Called the CHASE EXECUTIVE line requested the District managers number for that branch. Her name was Rina, but was told I was only able to recieve the number to her secretary Debbie. Called made the complaint was told I would be contacted by Rina. Hours later the branch manager called me. Didn't pick up, apparently after reviewing my account I was not important enough for Rina to contact me back.

Chase Bank on Park and Plano Pkwy (willowbend branch) Planning out my day off, called ahead to make sure there would be no problem faxing. Came to the branch made a deposit, forgot the fax. Went out grabbed the papers came back in and was told to take a seat and wait in the lobby while they faxed. 10-15 mins later the teller and assistant manager came out and told me I needed to pay 5$ to fax. Asked them to let me know why there was a 5$ fee, couldn't explain but told me either pay or leave. I left, came back asked for district manager name. Told only the manager had that info. Told me I could wait for 30-45 mins until the manager was available. Asked other bankers sitting around doing nothing, no one knew the district manager. Then came upon Jeff, he demanded I give my debit and Id and he would give me the #. I would not give my Id and debit for a simple number. He demanded to know the problem and refused to identify himself just like all the other employees. Each employee said that they were just an associate at the willowbend chase branch and that they did not need to identify themselves further. I took a seat and waited for the manager to become available. As soon as the manager was available "jeff" ran up to me and told me as a "one time" courtesy he would process the fax. I just wanted to report the quality of service at this point . As soon as the manager was ready "jeff" the teller and assistant manager walked into the back, finally the manager came out. Spoke to the manager and finally got the names of "jeff" and other associates but was denied the name and number to the district manager. I left.

Called CHASE EXECUTIVE OFFICE got the name and number to the district manager, no shock it was RINA. Obviously the way the branches conduct business is a great reflection how she supervises the branches under her command. Called Debbie, she knew me from earlier complaint was hesistant to listen and told me that the branch associates should've Id'd themselves before going to the manager. Then said that the branch has her direct number in the directory and any employee had access to the number. Was then told that I would recieve a call from RINA.

I've stood in line at another location once and heard a teller and a customer in a screaming match. The teller asked how the experience was so far, the customer said it sucked then the teller got mad.

The only experiences I've had with this bank are bad. CHASE SUCKS