Chase and human error

Check out this problem submitted to the San Jose Mercury News Action Line:

Q Chase bank has lost my Social Security direct deposit of $1,189.

It does not know where the money is.

Chase recently bought the California branches from Washington Mutual, so there are probably a few bugs in the system.

John Galbreath

Los Gatos

A There was one, John, and it has been fixed.

I sent your e-mail to Chase and they ran it down. The incorrect account number was given to the Social Security Administration because of human error.

Chase said that your money is now in your account.

Oh, wait, false alarm, it was HUMAN ERROR!

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