While the new Chase iPhone app has been widely reported on by the (mostly tech) media, Chase’s website, and specifically their mobile banking information page, still doesn’t show any information, so it is hard to find information directly from Chase on the capabilities an deficiencies of their new app.
According to this article, Chase has limited the deposits to $1,000 per day through the iPhone app, and a maximum of $3,00o per week. Checks larger than those amounts must still be taken into a branch. The article also reports that the app relies on the same technology used in the envelope-free ATM’s that scan the checks to get the deposit amount. This technology has proven to sometimes fail to read the information properly, in which case Chase simply mails the check back to the customer, which adds many days onto the deposit process.
What will they do when an iPhone picture of a check isn’t able to be properly read? Nothing?
Even their description in the iTunes App Store doesn’t give the full details. App Store reviews list the following problems people have had:
- Unable to activate the app
- Inability to edit payments
- Inability for some customers to find the quick deposit feature (problem with iOS 4?)
- Not upgraded for the current iOS version
- Inability to pay certain bills (mortgage or HELOC)
- Can’t deposit using an iPod Touch
- Difficulty with rebate checks
I could go on. Overall, the rating of the app went down over the previous version.
I appreciate that Chase is trying here, I really do. But perhaps more important than technological bells and whistles, would be more competent customer support and less bilking of customers with ridiculous fees.
Update: A recent report of problems with the app crashing.