Annual bank customer satisfaction survey says Chase really does suck

Apparently it isn’t just me and many others ranting on the Internet about how much Chase sucks, as the 2010 Bank & Credit Union Customer Satisfaction Survey by Prime Performance clearly indicates.

Among the results:

  • Chase ranks at the bottom of the customer satisfaction results at 67% compared with 88% of customers at small banks and credit unions.
  • Chase has the highest percentage of people that said they were likely to switch banks in the next 12 months at 19%.


  • By coakl, January 6, 2011 @ 11:54 am

    This poll was taken prior to the nasty letter that went out to the former WaMu customers about the end of free checking.

    You can guess what the new numbers would look like if the polling was done today.

  • By forgotten-no one cares, September 12, 2012 @ 5:45 pm

    I am in the 90th day of trying to get my HARP2 refi done.
    Chase sucks because they cant get the proper forms to PNC and First American title sucks because they keep redirecting the wrong form to Chase. My contact person at Chase [redacted] sucks cause she doesnt follow through. When I call her she blows me off and says she has another customer. Am I not a CUSTOMER?? In the mean time my house payment increased by 600 a month and there is still no urgency on anyones part to get this thing done! I literally had to call each party and hold their hand and make sure everyone was on the same page. Isnt that what I paid CHASE and First Amercian Title to take care of?? I think that was what the fee’s i am being charged for are for right??

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