A helpful employee!
A Chase customer was having a hard time getting an answer to their question so they posted the question in an online forum. A Chase employee from a random Midwest branch answered his question online, very competently. This is a clear indication that Chase DOES have some helpful people working for them. As a customer, you are best served by finding the useful people; go to several of the branches around you to find which has the friendliest and most helpful people and develop personal relationships with them. This is one way to survive Chase.
Customer service, Tips | admin January 25, 2010
