This thread over at myFICO is very funny. Basically, it is a bunch of former WaMu customers wondering what type of Chase credit card their former WaMu card was converted into. Apparently, when logging into Chase online, there is no indication what type of card it is, and none of the customers received a notice of what kind of card they were being converted into. One customer reports he WAS able to figure out what type of card he has but the type of card has been changed twice since the WaMu takeover.
Little help Chase?
I’ve often heard people from New York City claim that it is the center of the universe, and perhaps that is the thinking behind a Chase customer service rep from NYC calling someone at 6am in another time one, or perhaps, like many other things with them, they just can’t figure time zones out.
Were it that a 6am call was the only infraction, but it is not so. Chase apparently closed all the customers checking accounts when he wouldn’t switch to a higher fee version.
A Chase mortgage holder goes through a long process of applying for a trial loan modification which takes forever (as expected) and involves sending and resending and calling and calling again, and is finally approved with a not so stellar loan modification. But she decides to decline it as she has heard all the stories about people paying trial loan modification payments for a long time only to be denied in the end and then Chase demands a balloon payment of the cumulative difference between the trial and regular payments or they will foreclose, or they just foreclose anyways.
But even though Chase didn’t get the actual Ok from her, they went ahead and started the trial loan modification anyways.
Seriously, do they have a bunch of monkeys working in the back room?
According to this blog, Chase is the first bank with a native iPad app, basically a stretched out version of its iPhone banking app.
I suppose this would be something that Chase actually did right, although I haven’t tried either their iPad or iPhone app, because I don’t bank at Chase anymore, so I can’t say whether their apps are actually worthwhile.
So what was up with their gift buying iPhone app?
This excellent post from chase-sucks.com by a self-proclaimed insider outlines some of the bad behaviors Chase practiced during their tenure, including telling appraisal companies to lower appraisals so Chase could lower or cancel HELOC lines or charge higher interest, and then if the customer didn’t agree, they would keep the $750 HELOC application fee. She also speaks of how poorly Chase treated its customers and the poor working environment she had to endure. Complaining to higher management only got her fired for trumped up reasons.
Corliss Gittens took out a mortgage in 2000 on a home she purchased from her parents. Her loan was quickly sold several times and ended up with a company that was then acquired by Washington Mutual, which was eventually acquired by Chase. At some point, her loan records got lost and Chase was force to admit (by a judge) that they couldn’t prove they owned her loan.
So Corliss’ loan was dismissed and her home was awarded to her fee and clear.
The bank overhaul bill making its way through Congress looks to possibly include a limit on bank ATM fees – you know, the ones you pay when using an ATM at a bank that is not yours. These fees average about $2.66 per transactions according to the Federal reserve, but actually cost banks much less than 50 cents. The amendments to the bank overhaul bill would cap fees at 50 cents per transaction.
Oh Chase, what did you expect would happen. This lawsuit tells us the story of a man who borrowed $100,000 and eventually failed to make payments when due. So, Chase demanded the entire loan amount paid in full immediately. He if course did not comply and they sued him.
How can a person who can’t make their monthly payments pay and entire loan off. Stupid.
Customer service, Ineptitude | admin May 10, 2010 | 
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