Inquiries into WaMu seizure

More inquiries into the WaMu seizure. Apparently the smoker in this article is former Treasury Secretary Hank Paulson having admitted at the time of the WaMu seizure that he knew WaMu was adequately capitalized.

Customer service satisfaction survey

Here is something we all knew: Chase’s score dropped quite a bit in the most recent annual customer service satisfaction survey.

Worthless excuse

What I love about this blog post is what the Chase rep told the guy why his interest rate was increased from 9.9% to 19.24% – because Chase’s cost of borrowing from the government increased so much. Of course, the Fed funds overnight rate is at historic lows of 0-.25%, so that was a worthless excuse.

No more free checks

We reported recently how formerly WaMu Free Checking is no longer free with Chase, but apparently another perk is no longer free, free checks. Yes, Chase charges for them now.

Trial foreclosure? Huh?

This is a new one. Chase actually foreclosed on a homeowner who was actively enrolled in a trial modification. Worse yet, the house was sold (back to Chase?) for $100. (story)

Learning the hard way

Trevor discovered the hard way that Chase dropped WaMu’s convenient “email when your account is below a certain amount” feature, and resulted in a bunch of overdraft fees. Gee, I wonder why they did that. (story)

Non-customers, not potential customers

This post has a good point – by charging non-customers $6 to cash a check drawn on a Chase account, in a Chase branch, they are assuring that those people will never become Chase customers.

Repurchasing loans

With Fannie Mae and Freddie Mac saying they will be repurchasing loans more than 120 days delinquent, there is some speculation this could mean they will eventually end up back at the bank they came from. So, if you have a loan from WaMu or Chase that was sold off and is owned by investors, which makes it harder to get a loan modification, this could help you at some point.