Chase’s latest way to weasel out of giving permanent loan modifications under the governments loan-mod program – claiming your hardship is not of a permanent nature. (article)
Loan modification | admin February 11, 2010 | 
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As this recent loan modification horror story shows, Chase is still completely disorganized when it comes to managing the loan modification process, including sending the wrong paperwork, losing paperwork, not returning calls, giving wrong information, and taking a LONG time to do anything.
My favorite line from a recent Craigslist rant against Chase is this: “I’ve stood in line at another location once and heard a teller and a customer in a screaming match. The teller asked how the experience was so far, the customer said it sucked then the teller got mad.”
When I started this blog five years ago I was reporting WaMu ineptness and bad customer service. When Chase took over WaMu they continued the WaMu tradition of doing stupid things. The latest evidence of stupid Chase tricks is their so-called secure document system. For starters, for every new account they create in this system, the default password is “password.” Any half-bred, third-generation-removed geek can tell you that is the absolute worst default password to use for anything. Read the link to find out more about why their system is so technically lacking.
Ineptitude | admin February 9, 2010 | Comments (2)
Here’s a troubling story: A couple paid off their mortgage in 2001, but a company that Chase uses to service loans filed foreclosure proceedings, the couple never received notice, and the house was sold at a foreclosure auction. Chase was apparently completely unaware that this was going on. (court opinion)
Foreclosure, Ineptitude | admin February 8, 2010 | Comments (0)
Oh man, this is good. Looks like Chase forgot to record the deed of trust for a loan they made back in 2003, a judge just afirmed a ruling that Chase must get in line with everyone else for the assets from a bankruptcy, rather than having their loan secured against the property. Oops!
Yup, in addition to holding regular deposits for 4-5 days or longer, Chase does you the favor of holding direct deposits for that long too!
Looks like at least one Chase branch will be open on President’s day.
Tips | admin | Comments (0)
