Unforgiving
According to this article, Chase is the only major mortgage servicer to not offer principal forgiveness.
Loan modification | admin March 25, 2010 | 
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Disputing charges is no help
This customer’s experience ALONE would be enough for me to dump my Chase Visa card. Seems he purchased something for over $3,000 and never received it. When he tried to dispute the charge through Chase, they denied the dispute because they couldn’t contact the merchant that made the charge. Huh? Getting robbed by a fly-by-night outfit that disappear is EXACTLY what your ability to dispute charges on your credit card is supposed to protect you from. The final denial happened after nearly illiterate letters from Chase, and a serious runaround that makes you wonder if anyone there knows what they are doing.
Cashiers checks are held too?
Ok Chase, so you frequently choose to place a 7-10 day hold on check deposits. Fine. But a cashiers check? Seriously? Isn’t that supposed to be like cash?
Bad bad Chase, Fees & charges | admin March 24, 2010 | Comments (0)
Jamie Dimon is a small business
From a chase-sucks.com post: “Chase advertises that they loaned $50 Million to small businesses in New York (New York Times full page ad, February, 2010). Jamie Dimon took home close to 1/2 that amount as take home pay last year.”
Impaired mortgages and customer service
Wow, Chase claims that 2/3 of the mortgages it inherited (read, stole) from WaMu are deemed impaired in some way or another. In this same article is the news that Chase is eliminating more WaMu jobs, mainly in, get this, call centers, mortgage processing centers, and back-office units. Sounds like you can expect customer service to get EVEN worse.
One last monthly fee
Would Chase delay the closing of a customers account to be able to charge one more monthly service fee? This customer thinks so.
Bad bad Chase, Fees & charges | admin March 22, 2010 | Comments (0)
Mortgage problems
As soon as WaMu was bought by Chase, one customers mortgage problems started, such as, unable to go into a local branch to pay the mortgage, can’t pay with an electronic payment, can’t go to Chase’s website to pay the mortgage, frequent failure to send the monthly mortgage bill/statement, longer payment processing time leading to late payments, lost payments … I could go on, or you could read the whole story yourself.
Loan modification
I had to laugh at this latest loan modification story. Chase would take so long to process their paperwork (the times they didn’t lose it) and then come to the conclusion that the paperwork was too old and needed to be resubmitted.
Customer service, Ineptitude, Loan modification | admin March 21, 2010 | Comments (0)
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