Mortgage problems
As soon as WaMu was bought by Chase, one customers mortgage problems started, such as, unable to go into a local branch to pay the mortgage, can’t pay with an electronic payment, can’t go to Chase’s website to pay the mortgage, frequent failure to send the monthly mortgage bill/statement, longer payment processing time leading to late payments, lost payments … I could go on, or you could read the whole story yourself.
Customer service, Ineptitude | admin March 22, 2010
