Without a clue

Oh Chase, do you really have to hire people that don’t have a clue what they are talking about?

Chase insider info

Here is some info from a Chase insider. Among his claims, that his managers and district managers were constantly replaced and had no experience even close to managing banks. That Chase doesn’t allow their employees to participate in ANY outside activities, including volunteering.

No fraud protection

It is clear, at least to me, from all the stories I see, Chase’s bad customer service is not isolated incidents, it is an epidemic. This customer lost their credit card and someone used it to make some fraudulent purchases. Chase refused their claim that the charges were fraud and won’t tell them why.

Don’t tell don’t tell

Man, where to start on this one. Customer gets approved for a temporary loan mod and pays for over a year only to find out that Chase had rejected a permanent mod and was about to foreclose. They never contacted him to inform him of any of this. Same customer deposits a check and Chase reads the amount wrong and as a result the customer gets several NSF charges. He asks them to correct this so they … close his account? Yea, that sounds like Chase. (story)

Man dumps Chase after 44 years

This guy had been with Chase (or its predecessors) for 44 years. He recently opened a business checking account. Someone (he thinks a Chase employee) got a hold of his never received debit card and racked up $6,200 in charges. Somehow their fraud department missed the totally uncharacteristic charges for a 78 year old single man. Chase refused to refund his money and claimed the he fits the profile of a credit card cheat. Not even the pictures of the woman wearing a dress using his card at the ATM (from the police) would convince Chase to change their mind. So he ditched the bank.

Update to story: After his story was posted on the Huffington Post, Chase apparently got the message they needed to deal with it, so they are returning his $6200. So now we all know the best strategy for dealing with Chase – if you can’t get satisfaction, go to the press!

DO NOT sign up for overdraft protection!

Chase may send you a letter that carries with it a sense of urgency to sign up for overdraft protection on your debit card, or you might be left unprotected. Don’t fall for it. There is nothing urgent about overdraft protection. When you are out of money, your debit card should stop working.

How could they miss this?

What a busy day. Another complaint of Chase not recognizing obvious fraud as fraud and sticking customers with the bill when their debit card is compromised.

Petition

If you want, sign a petition for customers of Chase that hate the bank.