This customer’s experience along with other comments we’ve gotten seems to indicate that Chase let’s fraud go unchecked and locks down accounts due to normal activity which they call fraud.
Last June my wallet was stolen with my drivers license, chase debit card and another credit card. Police report was filed, cards and accounts closed. Six months later the thief had the nerve to walk into a Chase branch hand over my ID and debit card and the teller gave her $2K of MY money. 1) The card she had was closed and reported stolen to Chase 2) the address on the license no longer matches the address on record at chase and 3) she didn’t know my account number BUT she was able to withdraw MY funds.
I had a similar experience 10 years ago where I had a joint checking account with an ex, we closed the account and both opened individual accounts. A few months later I noticed a large withdrawal I didn’t make. When I asked to see the slip sure enough it had my ex’s signature on it. How could a teller (this was not theft or forgery) give someone not on my account MY money? I should have learned my lesson from that experience not to bank with Chase.
When I reported what happened with the identity theft the Chase employee seemed shocked that I didn’t want to open yet another account with them. Sorry Chase, ATM convenience doesn’t win over security.
I’m also disgusted that Chase’s attitude was “it’s ok, we see this all the time,you’ll get your money back”. Really? and we wonder why banks are broke – they let criminals walk out with customers money because eh, so what? FDIC insured! I’m ready to start burying my money in the backyard. with .05% I see no difference, other than its probably safer in my mattress than with Chase bank.
I get more and more letters from people with bad, I mean really bad, Chase experiences. Can Chase really be this inept?
Hello my name is Mitch my fiancé and I currently have a checking and a saving account at your bank which we will be closing and removing all of our funds from because of the level of unprofessionalism we have received from you establishment.
We have had our accounts frozen for what your customer service reps have told is suspicion fraud on a check, now I understand if there fraud you would take precaution, but the fact that no one contacted either me or my fiancé and you just went ahead and put our accounts on restriction is absolutely unacceptable, further more you put our savings on restriction as well. I am not being garnished so I know legally you should not be able to put my fucking checking account on restriction. You people are absolutely ridiculous, putting us in a position where we cannot access out hard earned money to pay our bills or food or gas is ridiculous, I spoke with one of you reps who said it was because the check was not endorsed but after going though the paper I signed when I signed up for the account, I have possession of a booklet which states that if a check is not endorsed you will still accept it and endorse so I need to know who I need to talk to or how I go about getting compensation
because we have obtained at least $100 in overdue fees one of those being a chase credit card I my fiancé’s name, all because we were unable to access our money.
I mean honestly If you suspect fraud then you contact the account holders by, phone, email, snail mail, something but you did none of that and then just froze all of my money, how is anyone suppose to feel safe banking with you guys if at any minute you can just basically freeze their funds and tell them they are basically broke. So far we have spoken with over 4 different reps and I feel like you guys are wrong and you are just trying to cover your ass.
You have no right to freeze my funds, epically my savings this is the most absurd thing I have ever seen and I going to do some more research on this because my mother in law works in an attorney’s office and I swear if there is one bit of foul play here I will take legal action, and I guarantee you this is going to hit more media networks and blog websites than you can imagine you can’t play with someone’s life like this.