Timing and “planned” outages

From a reader:

I’m speechless.  It’s one day before income taxes are due, and Chase is offline for two days doing major (planned) system upgrades.  So basically, I can’t find out how much money is in my account until Monday.  But they’re sorry for the inconvenience!

No mobile, no customer service by phone, and I’m not sure if you can get info online because they insist I’m on a new computer (I’m not, but I’m using my *mobile* hotspot, and they don’t recognize the IP address) so they want me to verify my login information – by text, voice, email, or customer support call – but none of those things are working!


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