Chase makes money, you don’t

This came from a reader today.

I have been banking and investing with Chase for the better part of 30 years.
Ever since I’ve been invested with Chase the only people to make money off of my money is Chase.
Last March I was looking to invest a large sum of money in a money market, or just something that paid a little better than their savings account.
So she talked me into a 3% annuity. I told her I was going to use it to build a house in a year or so
and kept asking her what the penalty was to withdraw it, she said that I would just loose the last 3 months of interest. So come January 2023 I get a statement that says I loose ALL interest.
It wasn’t a Chase product, it was an insurance policy. My own personal ignorance screwed me I admit. But so did my bank, people that I trusted, I made sure I asked her if she was a fiduciary, she said she was. So I called the insurance company an told them I wanted my money and rolled over the rest of my investments elsewhere.
I don’t understand how such a long term customer moves most of money from your financial institution and not one phone call from a Chase representative,
By the way, Chase made over $9000,00 on my money last year while made less than $100.00.

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