I have been banking and investing with Chase for the better part of 30 years. Ever since I’ve been invested with Chase the only people to make money off of my money is Chase. Last March I was looking to invest a large sum of money in a money market, or just something that paid a little better than their savings account. So she talked me into a 3% annuity. I told her I was going to use it to build a house in a year or so and kept asking her what the penalty was to withdraw it, she said that I would just loose the last 3 months of interest. So come January 2023 I get a statement that says I loose ALL interest. It wasn’t a Chase product, it was an insurance policy. My own personal ignorance screwed me I admit. But so did my bank, people that I trusted, I made sure I asked her if she was a fiduciary, she said she was. So I called the insurance company an told them I wanted my money and rolled over the rest of my investments elsewhere. I don’t understand how such a long term customer moves most of money from your financial institution and not one phone call from a Chase representative, By the way, Chase made over $9000,00 on my money last year while made less than $100.00.
Back in the start of the great recession, I was a Washington Mutual customer. I had such a bad experience with them, I started a website washingtonmutualsucks.org to tell everyone just how bad they were. But then, WaMu was taken over by Chase. It didn’t take long for me to experience just how bad Chase was and that motivated me to start chase-sucks.org to chronicle their bad deeds.
Well, time went by, I was no longer a Chase customer, and I kind-of lost interest in reporting on this website.
OH NO, here we go again!
Fast forward to 2023 and I found myself a happy customer of, gulp, First Republic Bank. I have nothing bad to say about First Republic, am well acquainted with most of my local branch staff, and have personal, business, and investment accounts with them.
Alas
So here we go again. I can only hope that Chase continues to allow First Republic to operate as a separate business unit and continue the great customer service they are known for. If not, I’ll probably be looking for another bank again.
If nothing else, I’ll have some new firsthand experiences to share here.
I can’t even write out everything here, because it’s a story THREE YEARS LONG. Short version is that we went from a lease-to-own on our vehicle…and then Chase NEVER sent us the title (or, they claim they did? But it never arrived? For three years?).
I finally got someone at their “Executive Office” to give me a tracking number for the documents, which I only got after filing a CFPB complaint and demanding my money back for the vehicle. When I asked, “So there are no repercussions for your bank for making it impossible for me to register my vehicle for three years?” she replied, “Nope.”
I’ll get my title paperwork eventually (maybe), but in the meantime I’m moving forward and speaking with a class action suit attorney, as I have heard from a solid handful of folks across the U.S. that I’m not the only person with this problem.
Amazing. All these years and Chase still does stuff like this. We hope you are able to take them to task over this.
Years later, they still do this! I opened a Business Account with a substantial deposit, provided all details about the business, and provided Articles of Incorporation and Operating Agreement. Later, a Chase rep called me and said additional info was needed about my business (the purpose of the business). I clarified it was for real property investments, and reminded her that this was disclosed when I opened the account and also described in the Articles/Operating Agreement provided. When my offer was accepted on a real property investment, I needed to issue $1000 earnest money but was shocked to learn that my account was closed and my >$200K was in limbo, so I had to cut a check from my personal account to temporarily cover that. A local branch officer apologized, but told me I still had to start over with a brand new account, which he opened (with all the same disclosures about the business) and detonated himself as primary contact for any other potential issues. I needed to close escrow yesterday, but learned that Chase “bounced” a valid wire transfer for another $77K due to “outstanding internal questions” that they never bothered to ask the branch officer or me, nor did they notify us of the rejected wire transfer. I am now in jeopardy of losing the real estate deal, my $77K is in limbo, and no one from Chase executive offices bothered to resolve the case that was opened for this. NO ONE’S MONEY IS SAFE WITH CHASE, AND THEY CANNOT BE TRUSTED
From another reader:
I am one of those people where Chase Bank close my account with out notice. I had an SBA loan that was approved and deposited and then Chase said I need to show them more proof of my business. I am an independent contractor/gig worker and do not have the required documentation that they are asking for. They want documentation as if am a big business. So, they are holding ALL of my money hostage which includes money that has nothing to do with the SBA loan. I have called Chase several times and I will now email the CEO. SBA says my loan is valid that it is on Chases end. If you have any suggestions for I would greatly appreciate them. I have read other people wanting to start a class action suite but I dont know how to do that. thank you so much for having and keeping this sit up. I’m glad that I found it.
It’s been a long while since our last post. We actively posted almost 1200 times from 2005 to 2015, to help bring to light the bad behavior of Washington Mutual Bank and then their successor Chase. A lot of really unsavory stuff. But at some point, as the recovery started to blossom and we received fewer stories of despair from readers, we got a little tired of blogging. But there were plenty of good reason to leave the site up.
And we’re glad we did, given the email we got this morning from reader Tim.
A foreign airline canceled my flights due to Covid-19 and said it would take a least four months to get a refund, which meant of course, never. Chase disputes department received a deceptive response to my dispute from the merchant. Chase then denied my claim despite my explaining in detail, with documentation, that the merchant was misleading them. But it was like trying to explain something to a door. Chase again denied my dispute and I thought that I had permanently lost a lot of money. It hurt.
I searched Google for a Chase ombudsman and another search string that I cannot recall. I eventually came across your website with the Chase executive office contact information. I called, they investigated and in the end I received a full credit because the disputes department investigator made a mistake. In reality he/she was too lazy and too lacking in reading comprehension and critical thinking skills to understand a simple concept.
So, were it not for your website, I would have been out a lot of money. The executive assistant that helped me was awesome.
So a big thanks for putting this site together. It makes a difference.
According to this post, Chase has been sending out letters to business customers limiting their cash activity (withdrawals + deposits) and refusing to accept anymore international wires.
Dear Business Customer,
Starting November 17, 2013:
– You will no longer be able to send international wire transfers. You will still be able to send domestic wires and receive both domestic and international wires. We’ll cancel any international wire transfers, including recurring ones, you scheduled to be sent after this date.
– Your cash activity limit for these accounts(s) will be $50,000 per statement cycle, per account. Cash activity is the combined total of cash deposits made at branches, night drops and ATMs and cash withdrawals made at branches (including purchases of money orders) and ATMs.
These changes will help us more effectively manage the risks involved with these types of transactions.
Readers are reporting another outage this morning that has lasted several hours. The login screen as of now appears active and I can’t test it as I am not a Chase customer. One reader reported being redirected to this page.
Uncategorized | admin May 31, 2023 | 
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