Chase on Twitter

For a laugh, try searching on “chase customer service” on twitter search

Chase and automatic payments; don’t bother

Another report of Chase’s automatic mortgage payments gone bad and Chase not able to do anything about it:

We paid off a mortgage with Chase April 21, 2010. Chase continued to automatically take mortgage payments from my checking account for May and June. I had to finally place a stop payment on Chase at my bank. Now I am having great difficulty getting my money back from Chase. Contacting a Chase representative is a chore and while courteous, they either have no ability or desire to help. Talking to a supervisor or manager is impossible.

Chase vs BofA for overdraft protection

This interesting article in the Chicago Tribune highlights the differences between the Chase and BofA overdraft protection programs moving forward.

Chase, on the one hand, has chosen to use fear to try and cajole its customers into voluntarily signing up for overdraft protection, which they will be prohibited by law from automatically enabling in new accounts (without telling customers about it).  They continue to send repeated ominous sounding letters to customers that have not yet opted-in.

Bank of America, in stark contrast, chose the high road and has discontinued its overdraft protection program altogether, based on popular opinion (and common sense):

“We’re responding to the overwhelming majority of customers who say, ‘Don’t let me spend money I don’t have,'” BofA spokeswoman Diane Wagner said.

Truth in advertising? Not in Chase commercials

Given that Chase sends out its text alerts in the middle of the night, I doubt the scenario in this commercial could actually happen.  Unless of course the woman has AT&T and the text didn’t arrive for 7 hours. 🙂

Another Chase catch-22

Reader Kay reports:

I’ve had my mortgage with Chase for over 3 years and last month received a coupon for $125 for opening a premier checking account with them. There would be no monthly service fee and no minimum deposit of $15000 as long as my mortgage was serviced by Chase.  Well wouldn’t you know it, 2 days after opening my checking account, my mortgage was transferred to another bank.  I called the customer service department and a monthly fee would apply to my new checking account unless I somehow got $15000 together and met the minimum.  On top of that, they charged me a $25 dollar fee for closing the account since it was less than 90 days after it was opened.  Either way I was screwed.  This is the second time I’ve been burned by Chase and will absolutely never do business with them again.

Supreme Court to hear Chase credit card case

Finally.

The U.S. Supreme Court on Monday agreed to consider whether Chase Bank USA can be sued for changing credit-card interest rates without written notice for account holders who were late on payments.

More details in this Wall Street Journal article.

Hey Chase, non-customers are potential customers

If a non-customer walks into a bank, what a great chance to win a new customer.  Apparently Chase doesn’t feel this way.

In this case, it happened to be Kate Winslet, stat of Titanic and many other movies, but I am sure this has happened to many other people.

Kate Winslet entered a Chase branch to exchange a bunch of change for bills but the teller refused, in the grounds that she didn’t have an account there.

Chase has thus assured that Kate Winslet, and anyone else this has happened to, will never have an account with Chase.

Chase admits it can’t get things right the first time

How else would you interpret this add from today’s Wall Street Journal where Chase talks about a hot line for people to call to get a second review for their loans that were turned down the first time?