More Chase grievances

Years ago the local weekly paper where I lived included the Straight Dope column and I developed an appreciation for the non-nonsense explanation of everyday things.  But I was surprised, as I usually am, to see a long Chase rant discussion on their discussion boards.  It seems that people take whatever opportunity they can to vent about Chase.  Some interesting grievances from that thread, such as using even the smallest amount of lateness (hey, we all screw up from time to time) as an excuse to rais interest rates.

Is it really necessary to deem someone a risky customer and raise their interest rate for being 5 days late on a $41 balance?  In one response to that post Chase was accused of cashing the check but posting the payment intentionally late.  Another accused them of shifting the due date around from month to month to make it more likely that people will screw up and miss it.

What most people want from a bank is pretty simple – customer service.  This means that you treat them with respect and are able to distinguish the occasional mistake (and forgive it) from the truly risky customer.

Another complaint is charging customers to download transactions into Quicken?  Seriously?  Isn’t this the kind of feature that gets people to sign up with you as a bank?

There are more complaints, but I got tired of reading. 🙂

1 Comment

  • By Peter Fahrni, February 12, 2013 @ 8:25 am

    My financial adviser from Apple bank and I have been unsuccessfully trying to roll over a small IRA from Chase for 3 years now. Forms that have been filled out over and over again while a Chase representative was on the phone giving us detailed instructions that we religiously followed. Every single time the forms came back with this or that supposed problem. There is no doubt in my mind that Chase has not been acting in good faith and simply doesn’t feel like forking my money over. As a last attempt we requested the transaction to be processed as a rollover in form of a check made out to me. That has now been screwed up and I have to pay taxes on the amount that is now no longer part of my retirement. I’m beyond mad and advise all my friends to take their money out of Chase.

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