You must have an account to contact Chase

Is requiring an account number for phone or email communications with Chase an oversight that limits people doing the right thing?

One person with no Chase account started receiving deposit notification emails from Chase.  Probably someone entered the wrong email address, but what is a concerned citizen who wants to to the right thing do when Chase won’t accept communications without an account number.  No way to tell Chase about the problem.  Sigh.


  • By Alessandro Machi, October 22, 2010 @ 1:46 am

    Sometimes if you hit double zero you can get through to an operator.

    Target might be doing something similar as well.

    This is really a big, big deal. It reminds me of what happened on one of the planes that crashed into the twin towers in New York, although obviously not the same magnitude.

    The Air Phones located on the plane required a credit card to use and there was no emergency override. Some of the hostages on board that tried to call did not have a credit card near enough to them and they could not make their calls.

    In a humane world, there should always be an override for those who do not have an account, or a credit card number handy.

  • By Aaron Ross, October 24, 2010 @ 3:41 pm

    The smart move in this situation would be to call a specific Chase branch that is near you. The employees do not require an account number to speak to them and I am sure the situation would be resolved much faster in this manner.

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