Chase doesn’t want to help homeowner get current

Wow.  Here’s a homeowner who just wants a simple letter from Chase so they can move to get their mortgage current again.  Weeks of trying and the best excuse Chase can come up with is that they don’t have a single fax machine sitting around.  This might be one of the clearest examples yet of Chase intending to drive someone into foreclosure.

I have been trying for weeks just to get a 401k letter from these people. Every time I talk to collections, they tell me that they have mailed a new one, but then 10days goes by and nothing. Today I finally got tired of this. I talked to Customer Service to see if they could fax me a letter, but they are not able to access the 401k letters so they sent me to collections for help. HA!!

I spoke to “supposed” supervisor Angel in the collections department and he told me that they have no capability to fax in his entire office. When I asked for his manager he told me that he was the manager of the entire building. A building which apparently doesn’t have a fax machine. After repeated attempts to get some thing anything on paper he said the best he could do was mail me a letter. (Like the last three letters that I haven’t received I suspect.) Then he said he would transfer me to customer service and some how I got hung up on. (Who knew?)

This is crazy, are these people just trying to wait me out and foreclose. I am only 3 months behind, but if they would give me the letter I can get caught up and should be able to keep up from here. This is driving me crazy, these idiots seem to be able to get people to my house to drive by and take pictures but they can’t get me a stupid piece of paper that gets them paid.

What am I supposed to do?

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