Vanishing paperwork

Leon writes:

“Approximately a year ago I refinanced my home with my current Mortgage Company Washington Mutual with the option of having my mortgage payment automatically deducted from my personal account. After some time elapsed I noticed that I never receive any type of correspondences of payments being applied and I don’t have anything showing me my account number or balance of my mortgage. I’ve tried several times of contacting Customer Service and all I get is the run-around to continue making phone calls with no assistance, and come to think of it when it came time to file my 2007 taxes, I don’t recall receiving the proper tax documents to report to IRS and I had to use my previous documents prior to refinancing with them. As of this date I am continuing to wait to receive the documents.”

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