Chase incorrectly claims woman is dead

Just when you thought you knew all the ways that Chase could possibly screw up someones life, they come up with a new one, claiming you are dead.  God only knows what possessed Chase to claim this woman was dead when she was in fact very much alive.

SANFORD, Florida– A Florida woman says she’s having numerous financial troubles because of a bank error that caused Chase Bank USA to declare her dead last November.

Wrenella Pierre has filed a lawsuit and Chase officials said Monday they’re investigating how the mistake happened.

When Pierre and her husband built their home in 2007, they got two mortgages through Chase.
According to the lawsuit, the bank notified credit-reporting agencies last year that Pierre had died. They sent a letter of condolence to the family, saying someone from the bank would be in touch about the mortgage.

Pierre says she notified bank officials that she was alive and also went to a local branch to correct the mistake.

A month later, the lawsuit alleges, credit agencies still reported her dead.


  • By Amy, July 20, 2011 @ 3:33 am

    I just finished sending off a heated email to chase AGAIN. They roped me in with their glitter then after a few months changed their policy without notifying me and now charge me 6$ if I don’t make enough transctions I was in the process of figuring it all out when they hit me with another fee! Horrible bank, stay as far away as possible! I guess they needed my 12$ in a month as they’re so much poorer than I.

  • By Home Mortgage Services, August 17, 2011 @ 4:33 am

    There have been lawsuits like this in the past and it is really hard to get the bank to get this information corrected. I have actually studied a case like this in NY and the gentleman won three separate times in court because the bank even after being court ordered did not fix their mistake.

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