Chase loses customers safe-deposit box

This is the first I have heard of any bank losing someones safe-deposit box.  Perhaps it happens all the time, I don’t know, but that it happened at Chase is not at all surprising.

It seems that my safety deposit box is lost. I have both keys to my safety box, yet Chase is claiming it is closed. I have asked them several times to provide me with documentation that proves my signature. They have not been able to produce any such document. Just now I had a call from a chase attorney telling me that she would call me on Friday with answers.

How can this happen? My deceased mother’s jewelry, the jewelry that my father gave me, the legal property documents for my mother’s house, and many other valuable gold and diamond pieces are all gone.

1 Comment

  • By patty, November 7, 2011 @ 11:17 am

    I had something similar happen to me. These “oopsies” are actually a way of confiscating customers most valuable assets. Go to the bank in person and go into the vault, find your deposit box and open it with your keys. I did that and found my contents were still in it. Even though they’d wrongly put me on drill status and told me they knew not where contents were. Chances are if they cannot find your contents they are still in your box. This was at the Westwood Chase in Santa Monica, CA where safe deposit box contents would be rerouted to Sacramento or Baton Rouge, LA depending on when your box was “drilled.” Keep paying your safe deposit box fee as I did until you can physically go their to check your box contents. The lawyer is not going to go into the box–she’ll only check bank records.

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