With Chase, customers often fall through the cracks

Like this customer:

I am a 60 year old disabled person. On March 13, 2012, i opened a checking account online at http://www.chase.com because I can not drive. I had my daughter to deposit all of my $9,100.00+ disability check at the local branch, which chase accepted with a standard smile. Next day I wanted to pay a bill, but my account was blocked. I called chase at 1-877-691-8086 and they said I had to come to the branch. On March 14, 2012 my daughter took time off work to drive me to the branch at 1380 W Capitol Ave, West Sacramento, CA 95691, 916-373-9357. At the branch I had my passport, CA id, social security card etc. The branch manager said that all of those documents are not enough, and that I have to go to the social security office and get a letter from them that the social security number on my ss card is really my number; and then MAYBE CHASE will be able to unlock the account. The manager said that CHASE CAN NOT RETURN me my checks either. So, CHASE STOLE MY MONEY, I HAVE NO MONEY TO SPEND OR PAY BILLS WITH! I COULD NOT SLEEP ALL NIGHT LONG! I do not have anyone to drive me now to the social security office and wait for me half a day and then drive to CHASE to just get MY money back from CHASE. Opening a simple checking account should not be such a disaster!

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