A reader writes:
So sorry to read all this. I have been a Chase customer for many years and even had my mortgage with them. We decided to buy another house and thought to go with Chase. They pre-approved us for the amount and we got the paper going. I live with my elderly parents, husband and a 11 month old baby. Everything went as planned and one of the condition was to sell our current resident. We had to sign the selling documents a day prior to signing the purchasing documents. We went and sold over our primary resident and getting ready the next morning to go to the Escrow to sign the purchase. Escrow calls the morning of and says we are unable to get hold of Chase and no documents are in. We call Chase and they have more conditions. They had us close our credit cards that had no balance except for miles and points. It was clear that they wanted us to close the rival banks. They never asked us to close their credit cards. We had no choice as we had sold our house and were going to become
homeless with our at that time 11-month old child. I was scared because I did not know where we I will keep them. After closing the cards, there were more conditions, one after another and closing dates got pushed out. First it was May 1st, then May 5th, and so on. On May 15th, my family became homeless. We lived in hotels one after another from town to town due to a concert and there were no space more than a week. My 11-month old and 67-year old parents were homeless with my husband and I. Chase never contacted us after that even though we contacted them hour after hour, crying and begging. Our wonderful real estate agent put us in touch with a God sent mortgage broker who got us approved and in the house in just 10-days as promised. I will never forgive Chase customer service people for treating us like this and for putting my family on the street for 2.5 weeks until we signed the papers with another bank. At least they should have the guts to say no we cannot do this loan. To
date no one from Chase called or wrote to us saying they cannot do this loan. We are living happily in the same house we wanted to buy with Chase after spending $1000’s in hotels and food to keep my family off of the street. Now I know how people end up homeless…
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