Anonymous prankster leaves pile of dung at Chase

I have no idea how I missed this little story a few months ago, but some pissed off Chase customer left them a present in the form of a pile of manure in an ATM vestibule.

DO NOT GO INTO THE LIGHT!

Just a not-so-subtle reminder, that when Chase contacts you, either by email, letter, or phone, to warn you that you will be at risk if you don’t sign up for overdraft protection, JUST SAY NO!  The only ones that win when consumers have debit-card overdraft protection are banks, to the tune of $38 Billion industry-wide per year.  If you don’t have it, you pay nothing as when you try to use your debit card and have no funds, it won’t work (which is how most people think it is supposed to work).

If you don’t believe me, just listen to a bunch of consumers groups say the same thing.

MyBankTracker on Chase

I just came across the website mybanktracker.com which has quite a few Chase reviews.  Guess what people think of Chase on that site?

We’ve reported a number of times on Yelp reviews for Chase branches, most of which are pretty low, but this is the first countrywide review for Chase bank I’ve seen.  Not a very good rating.  Also shocking is MyBankTracker’s bank health estimation, which is not exactly stellar.

Jamie Dimon speaks

From a business standpoint, Jamie Dimon has done well.  JP Morgan Chase is making record profits and shareholders are pleased.  But clearly from a customer service perspective, on his watch the experience of customers of Chase bank has gone from bad to worse.  Chase sees customers no so much as people to server, but as people to extract fees from and who provide the banks needed capital.

So given the experiential evidence of his philosophy towards treading his customers, his recent remarks at Syracuse University’s commencement ceremony has me scratching my head.

More than any previous generation, you have been tested and shaped by unrelenting change …

The opportunities that you’ll create … may not yet be evident …

But you will change the world for the better.  Of this I am sure.

Given how Chase treats its customers, and Jamie Dimon is the man that sets the tone for his entire organization, how in the world can he consider himself an expert on changing the world for the better.

Jamie Dimon, if you are reading this, treating your customers fairly and with respect is WAY better for business than the slash-and-burn tactics that Chase currently employs.  And you will become much more credible as an authority on changing the world for the better.  Perhaps you should read your own speed again and take it to heart.

Chase Auto Finance plays pass the buck

Just try to get a straight answer from Chase Auto Finance as this blogger did when a car returned from lease was not inspected for a month after it was returned from a lease, during which time it was vandalized.  The blogger was charged for the damage to the car.

Think that is wrong?  So did the blogger, so he tried to get Chase to accept responsibility for the damage, which they did, and then later said they never did.

Chase and automatic payments; don’t bother

Another report of Chase’s automatic mortgage payments gone bad and Chase not able to do anything about it:

We paid off a mortgage with Chase April 21, 2010. Chase continued to automatically take mortgage payments from my checking account for May and June. I had to finally place a stop payment on Chase at my bank. Now I am having great difficulty getting my money back from Chase. Contacting a Chase representative is a chore and while courteous, they either have no ability or desire to help. Talking to a supervisor or manager is impossible.

Another Chase catch-22

Reader Kay reports:

I’ve had my mortgage with Chase for over 3 years and last month received a coupon for $125 for opening a premier checking account with them. There would be no monthly service fee and no minimum deposit of $15000 as long as my mortgage was serviced by Chase.  Well wouldn’t you know it, 2 days after opening my checking account, my mortgage was transferred to another bank.  I called the customer service department and a monthly fee would apply to my new checking account unless I somehow got $15000 together and met the minimum.  On top of that, they charged me a $25 dollar fee for closing the account since it was less than 90 days after it was opened.  Either way I was screwed.  This is the second time I’ve been burned by Chase and will absolutely never do business with them again.

Hey Chase, non-customers are potential customers

If a non-customer walks into a bank, what a great chance to win a new customer.  Apparently Chase doesn’t feel this way.

In this case, it happened to be Kate Winslet, stat of Titanic and many other movies, but I am sure this has happened to many other people.

Kate Winslet entered a Chase branch to exchange a bunch of change for bills but the teller refused, in the grounds that she didn’t have an account there.

Chase has thus assured that Kate Winslet, and anyone else this has happened to, will never have an account with Chase.