Warning: document all interactions with WaMu/Chase

Alan really got screwed by WaMu – he did everything right, they did everything wrong, and his credit got screwed as a result. This is a cautionary tale for us all: MAKE SURE WAMU IS DOING WHAT THEY TELL YOU THEY ARE DOING! It might be a good idea to double and triple check what anyone there tells you. Document every interaction you have with them. (story)

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