Are Chase’s internal systems down?

Received this from a reader at 12:36 PM EST today:

For the last 40 minutes, each time I call Chase to take action on a pending transaction in my account, I’m told by the “telephone banker” that the systems are “updating” and they cannot access customer’s accounts.  Updating?  Really? On a weekday during business hours?  Their online site is functioning, but I find it odd that internal systems are not.

Is this another one of Chase’s unscheduled scheduled maintenance windows?  It would obviously be odd for any financial institution to be updating their systems on a planned basis in the middle of the day.

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